1. Playing “Telephone” Is Killing Your Sales
Just like the game — the message gets passed along and comes out wrong at the end. Your techs do the same thing.
Your tech explains everything to the one spouse that's home — then they lose 80% in the translation to their partner later.
Also, most techs are tradesmen, not writers, so the estimate very simply covers what will be done, but misses the explanation of why.
So now the customer goes looking for a "free second opinion" from a competitor that's determined to steal your job.

Revenue at risk from second opinions
$358.9K 12.4%
Potential industry-wide impact


























